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Payments Administrator Jobs in Leeds on your local Leeds jobs site. Careers in Leeds, local employment and work in Leeds.

Payments Administrator

This job has expired, and cannot be applied for.

  • Posted By: JHR
  • Address:
    • 4 York Place
    • Leeds
    • LS1 2DR
  • Date Posted: 2nd Aug 2010
  • Salary: £14,000
  • Location: Leeds
  • Reference Code: JH427
  • Views Since Posting: 74
  • Full Description:


Payments Administrator

Purpose of the role
Working in a friendly team of 8 people you will handle correspondence, processes and negotiate payment arrangements from Debt Management Companies and customers who are in financial difficulties. This role is roughly a 50% split between administration and phone work.

Hours: Monday- Friday (core office hours)
Option of rotating shifts of 8-4:15pm Monday to Friday

Salary range: £14,000

Responsibilities

Handle inbound telephone calls from customers and third parties in professional and polite manner.

Process and negotiate payment arrangements with customers and Debt Management Companies both verbally and in writing.

Manage inbound mail enquiries within service level agreements.

Follow up on payment promises to secure on-going arrangements and re-negotiate with customers and third parties where payment plans have defaulted.

Ensure accurate and efficient data inputting of payment proposals and associated information.

Experience required

Previous experience of working with Debt Management companies and/or external companies is desirable.
Collections or Customer Service experience desirable.
Previous administration experience essential.

Skills

Ability to communicate effectively with customers and 3rd parties in writing and by telephone,
Empathetic to customer needs
Computer literate.
Strong organisational and prioritisation skills.
Ability to work under pressure and to tight deadlines.
Excellent communication skills.
Ability to work on own initiative
Strong problem solving skills.

Due to the amount of response we receive, unfortunately we are not able to give feedback to individuals, if you have not heard back within 5 days please assume that you have not been successful for the role you have applied for.

(Jo Holdsworth Recruitment – Recruitment Agency)

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