Payments Administrator
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- Leeds
- Posted 2nd Aug 2010
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Posted by:
JHR
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Salary:
£14,000
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Job Type:
Permanent
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Address:
4 York Place
Leeds
LS1 2DR
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Contact:
0113 2337760
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Reference:
JH427
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This job has been viewed
115 times
since it was posted.
Job Description
Payments Administrator
Purpose of the role
Working in a friendly team of 8 people you will handle correspondence, processes and negotiate payment arrangements from Debt Management Companies and customers who are in financial difficulties. This role is roughly a 50% split between administration and phone work.
Hours: Monday- Friday (core office hours)
Option of rotating shifts of 8-4:15pm Monday to Friday
Salary range: £14,000
Responsibilities
Handle inbound telephone calls from customers and third parties in professional and polite manner.
Process and negotiate payment arrangements with customers and Debt Management Companies both verbally and in writing.
Manage inbound mail enquiries within service level agreements.
Follow up on payment promises to secure on-going arrangements and re-negotiate with customers and third parties where payment plans have defaulted.
Ensure accurate and efficient data inputting of payment proposals and associated information.
Experience required
Previous experience of working with Debt Management companies and/or external companies is desirable.
Collections or Customer Service experience desirable.
Previous administration experience essential.
Skills
Ability to communicate effectively with customers and 3rd parties in writing and by telephone,
Empathetic to customer needs
Computer literate.
Strong organisational and prioritisation skills.
Ability to work under pressure and to tight deadlines.
Excellent communication skills.
Ability to work on own initiative
Strong problem solving skills.
Due to the amount of response we receive, unfortunately we are not able to give feedback to individuals, if you have not heard back within 5 days please assume that you have not been successful for the role you have applied for.
(Jo Holdsworth Recruitment – Recruitment Agency)
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