Claims Advisors (Chesterfield)
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- Sheffield
- Posted 31st Aug 2010
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Posted by:
Manpower Sheffield
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Salary:
£15000.0 per annum
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Job Type:
Permanent
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Reference:
891493
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This job has been viewed
76 times
since it was posted.
Job Description
Our client located in Chesterfield are looking recruit Claim Advisors. This is a permanent opportunity to work for a growing organisation.
The role is to effectively process insurance claims within agreed standards and guidelines. You must demonstrate strong customer service skills whilst also maximising opportunities for business growth.
To process incoming claims via the various channels in accordance with company procedures
Take effective ownership of customer queries, assess and take the appropriate action
Recognise and respond proactively to all up-selling opportunities.
Deliver excellent customer service at all times
Liaise with clients/partners/other departments and third parties as required
Respond to and resolve all enquiries from customers in accordance with agreed time, quality and procedural standards.
Record, store and maintain customer information and record customer requests using the appropriate systems to provide accurate reference documentation.
Excellent customer service skills and telephone manner
Able to communicate well at all levels
Excellent organisational skills.
Ability to multi-task
Calm and capable under pressure
Computer literate
Ability to problem solve
Effective decision maker
Able to develop and adapt o changing work circumstances
Able to work on own initiative
Attention to detail
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